FAQ & HELP
What shipping methods do you offer?
UNHS partners with major international shipping companies like China post air mail, DHL, FedEX, TNT, UPS and EMS.
DHL, UPS FedEX and TNT takes 4-7 days arriving after shipped().
China post air mail takes about 7-30 days after shipped.
EMS takes about 7-15 days after shipped.
If your order not arrived within the guidelines, please contact us and we will do our best to track your order for you.
All the customers will receive a shipping confirmation email when order shipped, you can track it on http://www.17track.net/en/ .
I changed my mind. Can I get a refund or make an exchange for a new size/color?
We do not provide refunds if products is not in good condition when returned. If you want to return it for exchange, you need to pay double shipping. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number. size and color, etc.
What should I do if I didn't receive my pacakge in estimated time？
Any package we shipped out can be tracked in website, but if tracking info was not available or it was not updated for a long time, it means your package might be lost, if you has bought shipping insurance when paying, we would offer you a free resent service, but if not, we don't take responsibility of lost parcel, because it's international shipping, there are so many uncontrollable factors.